Returns & Warranty

 

 

Returns

CA jewellery purchased online may be returned for a refund, an exchange or credit. Such items must be returned within 14 days of purchase, unworn, in the original packaging, with proof of purchase provided (original receipt, packing slip or bank statement). 

All returns require a pre-arranged Return Authorisation Number.

To obtain a Return Number, please email info@cajewellery.com.au with details of your request. Please note, return shipping costs will be at the customer's expense, and original shipping costs will not be credited nor applied to exchange product.

 

Warranty/repairs

CA jewellery pieces are delicate and carefully constructed. We offer a 6 month warranty from date of purchase and will either repair or replace your item if it is faulty (this does not include wear and tear, natural ageing and tarnishing, or mishandling). 

Repairs for accidental damage such as broken chain, lost charms or lost earring components will incur a repair fee. 

If you believe you have received a faulty item, or your jewellery has been damaged, please email info@cajewellery.com.au to discuss. 

Please note, return shipping, taxes and duty costs will be the responsibility of the customer.

Jewellery Care & Sizing

 

 

 

Jewellery care

CA Jewellery pieces are lovingly designed in Melbourne and crafted from exceptionally high quality materials.

Each piece comes with its own beautiful CA Jewellery box. 

 

CA jewellery pieces are fine and delicate so they should be worn with care and stored away in the box. All pieces are made from sterling silver, some plated with a layer of rose gold, and some also incorporating crystals and semi-precious stones. 

To preserve shine and reduce tarnish, remove jewellery before handling creams, applying perfume, showering, swimming or exercising. Naturally, sterling silver and gold plating form their own characteristics over time.

 

Sizing

Necklaces - All of our necklaces include end to end measurements within the item descriptions. Some of our necklaces have length options, which you will be required to choose from when purchasing. To find which size would be suitable for you, loop a measuring tape around your neck to gauge your desired length. 

Bracelets/Bangles/Cuffs - These items are one size only unless otherwise specified. Cuffs can be adjusted and our bracelets offer two fastening points to allow for a tighter fit. Item descriptions for bangles include diameter measurements.

Rings - Some of our rings are adjustable and therefore, are one size only.

Sized rings use the US sizing system:

US size 5 - 49.3mm circumference

US size 6 - 51.8mm circumference

US size 7 - 54.3mm circumference

US size 8 - 56.9mm circumference

US size 9 - 59.3mm circumference

The ring sets include 3 individual rings, across two sizes. It is recommended you measure the circumference of your middle finger, which will determine the size of the large ring within the set. The two smaller rings included in the set will be the next size down. See the size breakdown below:

Ring sets

XS -  2 x US size 5    AND   1 x US size 6 

S -   2 x US size 6     AND   1 x US size 7 

M -  2 x US size 7     AND   1 x US size 8 

L -  2 x US size 8     AND   1 x US size 9 

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